Does the price vary depending on the size of the baggage?
No, we set a fixed price. There will be no additional cost if your bag is heavier or larger than usual.
Can I pay in person or is an online booking mandatory?
You can pay online or at our store. You can choose in the sector of booking.
Do you charge hourly or full day?
Rates are calculated daily we count 24 hours from the moment that you dropped your bag. If you decide to pick up your bags after midnight we will not charge you extra day.
Can I trust Bag to Store?
Yes, of course you can. Our service and our policy are to take care of your bag as ours. Our store is supervised 24/7. Furthermore, payment is secure. You have three options: you can use a credit card, or simply pay in cash in our store.
Is the chosen timetable flexible?
Yes, if you arrive a little late for check-in or check-out it will not be a problem. Always remember to check carefully the opening and closing times of the chosen luggage storage.
I booked the service, but I no longer need it, can I ask for a refund?
Unfortunately, reservations are non-refundable.
Are there any size limitations?
No, there are no limits, we don’t charge by size, just by numbers of bags - one price fits all! Get in touch if you have any specific requirements, we’ll do our best to accommodate them.
Can I store my bags overnight?
Yes! You can store your bags overnight.
Can I leave my passport/ other travel documents in my bag?
No, no passports or travel documents should be left inside your bags. Keep travel documents with you at all times.
What do I need to bring with me on the day?
You just need your proof of booking (on your phone is fine!), A copy of your photo ID to show the host - and your bags! You will be given a ticket that goes with your bag, which matches with the luggage tag attached to your bag. When you pick up your bag, bring this counterpart and your ID.
Can I drop something off for someone else to pick up?
No, unfortunately not.
Where can I contact you?
You can contact us on our email: [email protected] or on WhatsApp, Viber or telegram on +386 51 847 142. If you make land call please be aware that additional costs may apply.