Frequently Asked Questions

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  • Does the price vary depending on the size of the baggage?

    No, we set a fixed price. There will be no additional cost if your bag is heavier or larger than usual.

  • You can pay online or at our store. You can choose in the sector of booking.

  • Rates are calculated daily we count 24 hours from the moment that you dropped your bag. If you decide to pick up your bags after midnight we will not charge you extra day.

  • Yes, of course you can. Our service and our policy are to take care of your bag as ours. Our store is supervised 24/7. Furthermore, payment is secure. You have three options: you can use a credit card, or simply pay in cash in our store.

  • Yes, if you arrive a little late for check-in or check-out it will not be a problem. Always remember to check carefully the opening and closing times of the chosen luggage storage.

  • Unfortunately, reservations are non-refundable.

  • No, there are no limits, we don’t charge by size, just by numbers of bags - one price fits all! Get in touch if you have any specific requirements, we’ll do our best to accommodate them.

  • Yes! You can store your bags overnight.

  • No, no passports or travel documents should be left inside your bags. Keep travel documents with you at all times.

  • You just need your proof of booking (on your phone is fine!), A copy of your photo ID to show the host - and your bags! You will be given a ticket that goes with your bag, which matches with the luggage tag attached to your bag. When you pick up your bag, bring this counterpart and your ID.

  • No, unfortunately not.

  • You can contact us on our email: [email protected] or on WhatsApp, Viber or telegram on +386 51 847 142. If you make land call please be aware that additional costs may apply.